Help Center

Gives a user the ability to edit any notes that other users have left when changing the status of a ticket.

Gives a user the ability to change the status of a production ticket.

Gives a user the ability to assign production tickets to a user.

Gives a user the ability to reopen any tickets that have been marked as done.

Gives a user the ability to provide design and brand approval on services.  Once approved, you can send a proof to the customer.

Make tickets have a vote option. A customer can vote on the ticket in the Client Center. Voting is only available on support tickets.

Gives a user the ability to delete any files that have been uploaded to tickets. This action cannot be undone.

Allows a user to filter and view metrics about all tickets.

Gives a user the ability to manually retry a failed sync between Ad Orbit and Monday.com directly from the sync logs popup on ticket search results pages.