Tickets
Allows a user to access the tickets menu.
Allows a user to view all tickets even if the ticket is not assigned to them. This permission also grants users access to the Reminder Schedule search page.
Allows users to view ad, service, and editorial tickets.
- Edit All Ticket Status Notes
Gives a user the ability to edit any notes that other users have left when changing the status of a ticket.
- Change Status of Tickets, Allow Assigning of Tickets
Gives a user the ability to change the status of a production ticket and assign it to a user.
- Undo Done Tickets
Gives a user the ability to reopen any tickets that have been marked as done.
- Provide Design > Brand Approval
Gives a user the ability to provide design and brand approval on services. Once approved, you can send a proof to the customer.
- Set Ticket as Votable
Make tickets have a vote option. A customer can vote on the ticket in the Client Center. Voting is only available on support tickets.
- Delete Files attached to Tickets
Gives a user the ability to delete any files that have been uploaded to tickets. This action cannot be undone.
- Ticket Metrics
Allows a user to filter and view metrics about all tickets.
Allows a use to upload a file to a ticket using the Filestack integration. Filestack allows you to get files from other file sharing services, e.g, Dropbox and Google Drive. You must have a Filestack account and the API Key entered to use this permission.
Allow a user to create tickets for a user.
Gives a user the ability to create service tickets.
Gives a user access to the Tickets > Voting Results page. Voting results are only applicable for support tickets.
Gives a user the ability to edit or delete any comments that have been added in a discussion on tickets.