How to Use the Dropbox Integration
There are two possible ways you can take advantage of the Dropbox integration. Depending on whether your system configuration Export Ticket Files to a Single Folder is set to yes or no, your ticket files uploaded in the system will be organized in Dropbox differently. If set to 'No' all system files will go over to Dropbox into your base folder. If set to 'Yes', your system will create a folder structure based on the file name. No matter which setting you choose, the instructions below go over when and how an assets goes over to Dropbox.
Once your site is configured for the Dropbox integration, files uploaded to your tickets will automatically be added to their corresponding Dropbox folders. To upload a file, navigate to a specific ticket and locate the Upload Files section.
You can upload files to your tickets the same way you could without the integration.
Once a file is successfully uploaded, it will be accessible in your Dropbox account. All files will initially be added to the ‘base folder’ you designated during the integration setup and will be organized from there.
The system configuration Export Ticket Files by Status allows you to choose whether Final, Non-Final, or All files uploaded to tickets will sync with your Dropbox account. By default, this configuration is set to Non-Final.
When the configuration is set to Non-Final, all files uploaded to the ticket will be synced with your Dropbox account unless the file is marked as final artwork.
If the configuration is set to Final, only ticket files marked as 'final' on print or digital ad tickets, or 'ready to deliver' on digital media tickets will be brought into Dropbox. Any other ticket files uploaded will not sync between the systems.
When the configuration is set to All, both final and non-final files will be brought into Dropbox.
Note
For service tickets, there is no marking of files as final, which means that all files uploaded to service tickets will sync with Dropbox, regardless of your system configuration setting.
No matter which setting is used for this configuration, your files will be brought into Dropbox using the same method of organization - either a single base folder, or by using your system’s alias names, depending on how you set up the integration.
Updated 8/27/2025